Good To Go!With Good To Go!, all tolls are administered electronically. Drivers may set up a pre-paid Good To Go! account by purchasing and activating a pass that mounts in your vehicle or by registering your license plate for photo identification, called “Pay By Plate” (coming summer 2011 on the Tacoma Narrows Bridge and SR 520 Bridge). When driving on a tolled facility, the pass or license plate is scanned and the toll is deducted from the associated pre-paid account while maintaining highway speeds. If users do not have a pre-paid account, the registered owner of the vehicle will receive a bill in the mail, called “Pay By Mail.”  Auto-charge allows customers to easily manage their account by authorizing payments a bank account or credit card. There are also walk-in locations available for replenishing accounts using cash.

Good To Go!With Good To Go!, all tolls are administered electronically. Drivers may set up a pre-paid Good To Go! account by purchasing and activating a pass that mounts in your vehicle or by registering your license plate for photo identification, called “Pay By Plate” (coming summer 2011 on the Tacoma Narrows Bridge and SR 520 Bridge). When driving on a tolled facility, the pass or license plate is scanned and the toll is deducted from the associated pre-paid account while maintaining highway speeds. If users do not have a pre-paid account, the registered owner of the vehicle will receive a bill in the mail, called “Pay By Mail.”  Auto-charge allows customers to easily manage their account by authorizing payments a bank account or credit card. There are also walk-in locations available for replenishing accounts using cash.

To make sure the system will not give any more burdens to drivers, several sign-up options are available for setting up your Good to Go! account.

For  frequent internet users, the most convenient options may be setting up an account and purchase your pass with a credit card at wsdot.wa.gov/goodtogo. The pass will then be mailed to the account address.

For those who shop at Safeway, one may purchase a sticker pass at participating stores in your neighborhood. Cash, check and credit cards are all accepted.

All above options require a credit card or bank account to activate the account and add fund online or over the phone.

For those who do not want to give their credit card or bank account information over the internet or via phone, visit a walk-in customer service center locating in Seattle’s University District, downtown Bellevue, or Gig Harbor. At the center, any payment option including electronic benefits transfer (EBT) or cash may be used.

Mobile customer service centers in different neighborhoods are also available for purchasing a convenient pass and account set up. Visit www.wsdot.wa.gov/Tolling/MobileLocations.htm to find out where the Good to Go! vans pass through.

Good To Go! requires a minimum prepaid toll payment of $30 for accounts with six or fewer vehicles. Prepaid toll payments can be made for amounts over $30.  It is recommendedthat frequent commuters and commercial accounts pre-pay at least one month of tolls to the Good To Go! account.

Those who set up a Good To Go! account online are automatically enrolled in auto-charge.

Those who use a credit card as their payment method  will reach a low balance when less than $8 remains. (The low balance amount for accounts with more than six vehicles may be greater than $8.)  At this point, the account will be replenished and the credit card is charged to bring your account balance back up to $30.  The minimum account balance amount is adjustible to a higher denomination after SR 520 tolling begins.

For those who used electronic check or ACH (electronic check) from a bank account as the payment method, the account will auto-replenish on the two days per month that users select during the account set-up process.  On these dates, regardless of the balance in the tolling account,  the payment method will be debited to bring  one’s account back up to the minimum balance.  

Note that currently with electronic check/ACH, the  account does NOT auto-charge when it reaches a low balance.  It only charges on the dates specified.  Account holders are responsible for monitoring their account use and making sure the account is not overdrawn prior to auto-charging.

If users do not want to use auto-charge, they will need to call customer service and request that your account be changed to manual replenishment.  With manual replenishment, users will need to monitor your account and contact Good To Go! by phone or in person each time they need to make a payment.

One-time payments on accounts may be made by clicking on “Payments” on the menu on the left side of the website.

Next week topic: Toll fee structure on weekdays and weekdays

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